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Terms And Conditions

About Us

Sadler Laboratories is an equestrian related products and saddlery distributor. Our product offering and a full description of our services are available on this website.

Use of Site

You may only use this site to browse the content, make legitimate purchase of products and/or services and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase of service. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. 

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect. 

Our Rights

  • We reserve the right to:
    Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Make amendments to these conditions, and your continued use of the Website (or any part of) following such amendments shall be deemed to be your acceptance of such amendments. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
  • We will reasonably endeavour to maintain the website and as such the Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this website or because of a failure, suspension or withdrawal of all, or part of the website due to circumstances beyond our control.

Transaction Currency

All transactions will be processed in South African Rand (ZAR). We accept credit card payments via our website as well as direct payments via EFT or bank deposit.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase through this website.

Customer Data / Privacy Policy

Sadler Laboratories is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you have accepted these subsequent changes. 

Information Collected

From All Visitors: 

Information Collected and Stored Automatically when you visit our website to read pages or download information, we automatically collect and store the following non-identifying information:

  • The Internet protocol (IP) address from which you access our website. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web.
  • The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows Vista or Linux, used to access our site.
  • The date and time our site is accessed, for the purpose of monitoring demand.
  • The pages visited, for the purpose of improving the efficiency of our website.
  • Some of our web pages utilise ‘cookies’ so that we can better serve you with more tailored information when you return to our site. ‘Cookies’ are used to enhance your interactive experience and generally improve our service to you. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

This information does not identify you personally. We maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits. 

E-mail: 

When you send us personally-identifying information in an e-mail, we use the information you provide only to help us gather the information you might request. In an effort to respond to your request, information you submit may be viewed by various people within Sadler Laboratories. Once received, the information in your e-mail is protected in accordance with law, (e.g. the Privacy Act and the Freedom of Information Act). 
Subscribers: 

The following additional policies apply to subscribers of our services: 

  • To register for our services you will have to provide us with personally-identifiable information to enable us to provide you with our services. The information you provide will be entered into our database. 
  • If you register as a subscriber, we do not make your personally-identifiable information available to anyone unless required by law to do so. 

For Security, Intrusion, and Detection: 

For site security purposes and to ensure that this service remains available to all users, our computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. 

Security Policy – by VCS

  • Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. 
  • Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems. 
  • The Merchant does not have access to credit details. 
  • Virtual Card Services continually reviews and enhances its security in line with technological changes. 

Support

Email – info@sadlerlabs.com

Copyright Notice

Notice specific to copyrighted material owned by Sadler Laboratories hereby gives you permission to retrieve, store, cite, refer to or print material from this website only for educational, non-commercial or personal use.
You are not permitted to reproduce, publish, perform, broadcast, make an adaptation of, sell, offer or hire any copy of the materials without the prior written permission of Sadler Laboratories.

Subscriber Terms And Conditions

The following principles define our commitment to protect the privacy of our customers. We will not sell or rent our customer lists or information about any customer: 

1. Insuring Consumer Privacy

  • We release individual information only if the customer gives their consent or when we are required to do so by law or other regulatory authority. 
  • We will encourage a strong commitment to consumer’s privacy within the companies we select as business partners. 

2. Information Practice

  • We limit the information we collect about customers to what is needed to accurately provide products and services requested by our customers. 
  • We employ rigorous technology and employee practices to ensure the highest possible standards of accuracy, completeness and timeliness. 
  • If we must deny a consumer’s application for service or terminate a consumer’s relationship with us, in cases other than fraud we will provide upon request the reasons, nature, substance, and information used in the decision. 

3. Employee Standards 

  • We employ security techniques to safeguard our customer information. 
  • Each employee has a personal responsibility for maintaining customer confidence in Sadler Laboratories.
  • We train each employee on the Sadler Laboratories Privacy Principles, and those violating these principles will be subject to disciplinary action, including dismissal in appropriate cases.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Privacy Policy:

1. We respect your privacy. Should you decide to make use of our website, the only personal information that we will require of you is the following:    

  • Your name and surname
  • Your email address
  • Your physical/postal address
  • A telephone number

2. It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.

3. This website makes use of “cookies” to automatically collect information and data through the standard operation of internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected through the use of cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our website and if you disable the cookies on your browser you may not be able to use those features and your access to our website will therefore be limited.

4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

5. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our website by, inter alia, monitoring statistical non-personal browsing habits and to transact with us. 

6. The company will not use your pesonal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosrue is: 

  • required in order to comply with applicable law, order of court or legal process served on the company and /or
  • disclosure is necessary to protect and defend the rights or property of the company.

7. We will be entitled to disclose your personal information to those of our employees and /or third party service providers who assist us to interact with you via our website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

8. We will

  • treat your personal information as strictly confidential;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request and
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control.

9. We will not retain your personal information longer than the period for which it was originally needed, unless we are requried by law to do so, or you consent to us retaining such information for a longer period.

10. If you disclose your personal information to a third party, such as an entity which operates a website linked to this website or anyone other than the company, the company shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

9. We will not retain your personal information longer than the period for which it was originally needed, unless we are requried by law to do so, or you consent to us retaining such information for a longer period.

10. If you disclose your personal information to a third party, such as an entity which operates a website linked to this website or anyone other than the company, the company shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.